From Ticket to Trend to Answer—All in One AI Suite
Unify support, product, and knowledge search with DevRev’s AI engine—implemented, trained, and supported by Gudakesa Technologies, making it an ideal CRM for SaaS companies and a powerful product-led growth tools solution.
Picture your support, development, and revenue teams all working together in a smart, unified ecosystem with DevRev CRM. We’ll help you streamline your operations and weave customer feedback right into your product lifecycle. With AI and real-time data at your fingertips, Gudakesa makes it easier than ever for you to deliver outstanding customer experiences and drive innovative product strategies.
Product‑Led Support & Lifecycle Platform
Fuel growth with AI customer support software, AI-powered tools, smart automation, and customized development services designed to future-proof your business and scale performance.
Why Change?
From Support Silos to Product-Led Clarity
Unified workspace links ticket → issue in one click
AI routing auto‑classifies, prioritises, assigns
Voice‑of‑customer analytics surface high‑impact fixes
Real‑time widget shows live ticket state
Result: 42 % faster MTTR (FinTech scale‑up).
Key Capabilities
AI‑Powered Ticketing System Routing
sentiment/SLA/component aware.
In‑App Support & Knowledge Deflection
raise a ticket without leaving the product.
DevOps‑Native Issue Sync
two‑way status with Jira, Azure DevOps, GitHub, GitLab.
Product Analytics + NPS Correlation
tie support themes to usage & sentiment.
Smart SLA & Escalation Engine
dynamic rules protect key accounts.
Customer‑Success Health Dashboard
NPS, churn risk, SLA trends in one view.
Who Wins?
Support Leaders
30 % faster first response; SLA breaches predicted.
Product Managers
real‑time thematic insights feed the backlog.
Engineers
fewer context switches; tickets include logs & repro steps.
“We resolved critical issues 42 % faster and shipped two customer‑requested features in the same sprint.” — Head of CX, FinTech
DevRev for Product Teams
DevRev helps product teams turn feedback into features, align priorities, and accelerate launches with AI-powered clarity.
Challenges We Fix
Feature Highlights
“Feature‑to‑adoption lag dropped from 90 days to 30 days.” — VP Product, SaaS FinTech
DevRev
Search Agent
DevRev Search Agent connects users to answers instantly using AI-powered, context-aware search across support, docs, and product.
Hidden Cost of Searching
Solution at a Glance
“We shaved 45 seconds off average handle time after Search Agent rollout.” — Head CX, E‑commerce Unicorn
Packages & Add‑Ons
DevRev helps product teams turn feedback into features, align priorities, and accelerate launches with AI-powered clarity.
Growth
- Essentials + SLA Engine
- 2 DevOps connectors
- onboarding workshop
- Product Teams module
Perfect For
Mid‑market SaaS
Enterprise
- Growth + Search Agent
- Dedicated CSM
- single‑tenant hosting
- AI model tuning
Perfect For
BFSI, Healthcare, Government
Optional Add‑Ons: Managed Support Ops · Change‑Management & Training Pack · Advanced AI Customisation.
ROI Snapshot
42%
faster mean time-to-resolution
60%
shorter idea-to-feature cycles
45s
saved per ticket via Search Agent
3x
higher feature adoption
Frequently Asked Questions
Yes. Incoming emails are automatically converted into actionable tickets.
Most teams are up and running within 2–4 weeks.
Choose from India, UAE, US, or EU. Fully compliant with GDPR and UAE-PDPL.
Absolutely. Use Webhooks or REST APIs to connect tickets directly to your deploy pipelines.