Jira Training

Atlassian Service Request Management Essentials

Mastering the art of service management in Jira.

About This Course

Atlassian Service Management Essentials is designed to elevate your understanding of service request management in Jira Service Management.

This course is ideal for those already familiar with Jira Service Management’s foundational elements like queues, request types, SLAs, automation, and the customer portal.

Gain expertise in creating a self-service knowledge base, automating common tasks, and applying best practices to enhance your service management process. Explore the integration with Assets for asset management and Confluence for knowledge management, and learn to create insightful reports for process improvement.

This course is tailored for both IT and business use cases and is perfect for Cloud admins, and service team members like IT support managers, technical leads, customer service managers, and help desk managers.

Who Is This For?

Service Project Cloud Administrators and Jira Cloud Administrators

Master service management in Jira.

IT Support Managers, Technical Leads, Customer Service Managers

Streamline your service request process with best practices.

Help Desk Managers

Gain insights into effective service management.

Course Highlights

This is a half-day course spanning 4 hours. Content includes:

Introduction to Service Request Management

Delve into the core aspects of managing service requests.

Setting Up a Knowledge Base for Self-Service

Create a resource to empower customer self-help.

Automating Service Requests

Streamline request handling with automation.

Automating Asset Management

Manage assets efficiently within Jira.

Best Practices for Service Request Management

Implement strategies for improved service management.

After Completing This Course, You Will:

Be proficient in Jira Service Management for handling service requests

Integrate Confluence and Assets for a comprehensive approach

Apply best practices to enhance your service request process

Why Choose Gudakesa?

Interactive Learning

Our courses blend discussions, Q&A sessions, interactive polls, and hands-on lab activities.

Flexibility in Training

We offer both individual and team training, available online or on-site.

Cloud & Server Options

We provide courses for Jira Cloud as well as Jira Data Center/Server.

Ready to book in your Atlassian Service Request Management Essentials training?

Enquire Now