Transform IT Services with Jira Service Management
Deliver faster, smarter, and more innovative IT services with AI-driven tools like Rovo and Jira, tailored to your business needs.
What is ITSM?
Comprehensive ITSM ensures smooth allocation and usage of IT services aligned with your business goals. It’s the strategic approach to design, create, manage, and continuously improve IT services that power business success.
ITSM Workflows and Automation in Jira Service Management
Why Jira Service Management?
Jira Service Management (JSM) by Atlassian empowers teams to deliver high-speed, collaborative service experiences. From managing requests and changes to improving response times, JSM bridges IT, business, and service delivery teams to ensure impactful outcomes.
ITSM Services from Gudakesa
Implementation & Configuration
Setting up Jira Service Management customized to your business, ensuring a smooth and scalable foundation for IT services.
Process Optimization
Refining workflows to boost efficiency, improve service quality, and enhance overall user experience across teams for consistent, reliable service delivery.
Training & Support
Equipping teams with practical, hands-on training and providing continuous assistance to ensure seamless adoption and sustained long-term success.
What Makes Atlassian ITSM Powerful?
Request Management
Organize and resolve service requests efficiently, ensuring faster turnaround times and greater user satisfaction.
AI-Powered Virtual Agents
Deliver smarter self-service through automation, helping users resolve common issues quickly without manual intervention.
Request Automation
Eliminate repetitive tasks with automated handling, saving valuable time and improving overall team productivity.
Dynamic Request Categories
Create flexible service categories that adapt to business needs, making request handling more accurate and relevant.
Atlassian Rovo Integration
Enhance collaboration with AI-driven tools like Rovo Search, Rovo Chat, and Rovo Agents to simplify data access, improve assistance, and automate workflows.
Jira Service Management(JSM) Offerings
Jira Service Management (JSM) offers a powerful set of features designed to streamline IT service delivery. From self-service portals and SLAs to advanced reporting, collaboration tools, and dynamic request forms, JSM ensures faster resolutions, improved efficiency, and a seamless service experience for both teams and users.
SLAs with self-service portals
Empower users to solve problems faster.
Advanced reporting
Turn data into actionable insights.
Slack & Teams integration
Collaborate without context switching.
Dynamic forms
Make requests accurate and clear.
Who Benefits?
Atlassian ITSM isn’t just for IT. Departments like Legal, HR, Finance, Sales, Customer Service, and Marketing leverage JSM to:
Simplify service request tracking
Share knowledge seamlessly
Control tasks across teams
Onboard employees smoothly
Deliver customer-ready support
Case Impact Section
Companies Reaping Big with Atlassian ITSM
From startups to enterprises, organizations worldwide trust Jira Service Management to drive agility, improve collaboration, and ensure seamless service delivery across the board.
Why Gudakesa?
Partnering with Gudakesa means working with a team that understands the challenges of modern service management. We focus on implementing and optimizing Jira Service Management to fit your organization’s needs, enabling faster adoption, smoother workflows, and better outcomes across IT and business teams.