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Gudakesa

Transform Your Service Delivery with Jira Service Management(JSM)

Expert ITSM & customer service solutions from Gudakesa Technologies — consulting, implementation, licensing & support to help you maximize value, speed, and control.

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In today’s fast-moving business environment, responding quickly to incidents, managing changes smoothly, and delivering consistent customer & employee support are crucial. With Jira Service Management by Atlassian, Gudakesa helps you build service-oriented teams, automate workflows, and gain visibility across your operations. Whether you are starting fresh or want to optimize your existing setup, we provide end-to-end solutions.

What is Jira Service Management (JSM)?

Jira Service Management is Atlassian’s modern IT service management platform designed to bring together Dev, IT operations, and business support teams. It supports service requests, incident, problem, change, knowledge & asset management. It offers both cloud and data center deployment.

Core Features :

Request management: handling requests via portal, email, chat tools; queueing & triage.

Incident & problem management: grouping, root cause analysis, escalation workflows.

Automation, SLA tracking, reporting & dashboards.

Asset & configuration management / CMDB: tracking of infrastructure dependencies and assets.

Change management with risk controls and approvals.

Knowledge & self-service: help center portals, knowledge base, suggestions to deflect tickets.

Why Choose Gudakesa Technologies?

Deep experience with Atlassian tools and certified consultants

Tailored solutions for businesses in India (regulatory compliance, localization, support)

Full-cycle service: from planning & consulting → implementation → training → support & licensing

Client-centric approach: focus on improving SLAs, reducing incident response time, ensuring ROI

Our Services

Consulting

What we do:

Assess your current service management setup — tools, workflows, ticketing, and change handling — and define an improvement roadmap.

Key Deliverables:

Process audit, SLA policy design, service catalog, integration plan, and stakeholder mapping.

Timeline:

2–6 weeks, depending on organization size and complexity.

Outcomes:

Streamlined workflows, reduced resolution times, predictable incident handling, improved satisfaction.

Implementation

What we do:

Set up and configure Jira Service Management (Cloud or Data Center) with tailored workflows, forms, and request types.

Key Deliverables:

Configured portals, help center, automations, knowledge base, integrations with tools (Slack, CI/CD, etc.).

Timeline:

4–8 weeks for mid-size projects; longer for enterprise rollouts.

Outcomes:

A fully functional JSM setup, trained admins and agents, ready-to-use dashboards and reports.

Licensing & Procurement

What we do:

Advise on selecting the right JSM plan and manage license procurement, renewals, and compliance.

Key Deliverables:

Plan recommendations, cost optimization, renewal support, future scaling roadmap.

Timeline:

1–2 weeks for evaluation and setup.

Outcomes:

Optimized licensing costs, smooth renewals, and scalable licensing aligned with your growth.

Support & Maintenance

What we do:

Provide ongoing assistance, upgrades, performance tuning, and proactive health monitoring.

Key Deliverables:

SLA-based support, user training, system audits, and regular optimization reports.

Timeline:

Continuous engagement with defined SLA tiers (Standard / Premium / 24×7).

Outcomes:

Reliable system performance, minimal downtime, faster response to issues, and higher user adoption.

Templates & Use Cases

Template Type

Use Case / Suitability

IT Service Management Template

For IT operations: handling internal service requests, alerts, incident response. Suitable for internal IT teams.

Advanced ITSM Template

For high-velocity teams needing robust change calendar, automated change requests, asset tracking.

Customer Service Management Template

Designed for external customer interactions: support requests via portals, email, chat, etc.

HR / Employee Support Template

Internal requests like onboarding/offboarding, HR queries; helps to reduce overhead and improves service visibility.

Frequently Asked Questions

Cloud provides faster setup, less infrastructure overhead, and automatic updates. Data Center gives more control, higher availability, performance for large scale, and may help with compliance/regulation constraints.

It depends on how many people will respond to support requests (“agents”) versus how many will submit requests (“customers”). We help assess this. There are tiers from basic / free / standard / premium up to enterprise level depending on features & scale.

For small to medium businesses: around 4-8 weeks. For larger, more complex environments: 8-12+ weeks depending on integrations, number of departments, custom workflows, scale.

If your need is mostly internal IT support, go with ITSM or Advanced ITSM templates. If you also support external customers, Customer Service templates are more suitable. HR / Employee Support templates work well for internal service requests in non-IT areas.

Yes. We offer training for admins & end users, documentation, help with change governance, and alignment of stakeholders.

Ready to upgrade your service operations?

Contact Gudakesa Technologies today for a free ITSM audit or Jira Service Management demo. Let’s design a solution tailored for your business.

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