Service Strategy Alignment
Incident Management
Resolve incidents swiftly by setting deadlines, automating ticket governance process, looping in experts, and more
Change Management
Systemize organization-wide changes using change workflows, scheduling change windows, roping in stakeholders, etc.
Service Desk
Set up a reliable IT service desk with industry best practices to ensure quick & smooth issue resolution, with a catalog of services to choose from
Automated Workflows
Project Management
Facilitate and track the progress of projects, manage resources effectively, map the dependencies of tasks, etc.
Asset Management
Manage all IT assets from procurement to disposal, track software licenses, replenish assets, optimize usage of limited IT resources, and more from a single console
Problem Management
Investigate root cause of issues to address frequently recurring incidents, maximize uptime and build resilience in the face of critical IT scenarios
Continual Service Improvement
Knowledge Management
Centrally manage and roll out all the policies, procedures, workflows, and IT-related knowledge resources organization wide
Release Management
Minimize risks to IT releases by looping in the right stakeholders, automating workflows, linking changes and projects, etc.
ITSM Analytics
Derive actionable insights by analyzing critical metrics and visualizing the state of your service desk with customizable reports and visual dashboards